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Food & Wine November 1996
Reporting By Monica F. Forrestall

When waitresses draw a happy face on a check, their tips rise an average of 18 percent; when waiters do so, their tips drop by 3 percent. This finding is based on a recent Cornell University study of tipping behavior. Another discovery: gratuities for male and female wait staff increase by 42 percent when servers casually touch a customer on the shoulder or hand--especially when the customer is female.